How It Works
What happens after you call
You call. Your Client Care Manager coordinates intake. An RT begins working with your parent. A program built around daily life starts.
No referral needed. No insurance paperwork. No waitlist. Here's exactly what each step looks like.
Step by step
Five steps, start to finish
We talk
Call us or fill out the contact form. Your Client Care Manager has a 15–20 minute conversation about your parent's situation: what they want to keep doing, what's getting harder, and what you're hoping to change. No commitment, no pressure.
Your Client Care Manager is your main point of contact — they coordinate intake, match your parent with an RT, and keep the family updated. If your parent needs daily living support (bathing, dressing, meals), we'll point you to our Home Care team instead.
We come to you
Your Client Care Manager schedules an in-home visit (60–90 minutes). They assess goals, daily routines, the home environment, and fit for a program. An RT may join to meet your parent, but the intake is led by the Client Care Manager — not a solo RT assessment.
Family members are welcome and encouraged to attend. The more we understand about daily life at home, the better the program we can design.
We design the program
Your RT maps support to specific daily living outcomes. Balance work to stay safe in the shower. Strength training to keep cooking. Cognitive exercises to manage medications independently. Community outings and appointment accompaniment when those are part of the plan. Every element has a reason.
You receive a clear written outline: what we'll work on, how often, and what outcomes to expect. Nothing vague.
Sessions start
Your RT arrives on the scheduled days. Sessions are 45–60 minutes, typically two to three times per week. Each one includes a warm-up, targeted work (exercise, coaching, or both), and a quick progress check before we leave.
Sessions adapt over time. We adjust timing, frequency, and intensity based on how your parent responds and what's changing in their life.
We track what changes
Progress is measured against the daily living outcomes that actually matter: Can your parent stand longer at the stove? Walk further without stopping? Get up from a chair without using their hands? Your Client Care Manager reports back to the family regularly.
Programs are updated as your parent gets stronger. The aim is continuous, practical improvement toward independence.
Good to know
A few things worth knowing
No referral needed
Arcadia Rehab is a private-pay service. You contact us directly. No doctor's referral, no insurance authorization, no waiting for a case manager to approve anything.
Separate from Arcadia Home Care
Arcadia Rehab and Arcadia Home Care are sister services with separate phone lines and intake processes. Rehab is for exercise and independence. Home Care is for daily living support like bathing and dressing. Both are available; which you need depends on your parent's situation.
Flexible scheduling
Sessions work around your parent's routine. Morning, afternoon, or early evening. We schedule around what already exists in their week, not the other way around.
Family involvement welcome
You are encouraged to attend the in-home intake and periodic check-ins. The more the family understands what the program is working toward, the better the outcomes.
FAQ
Common questions
Frequently Asked Questions
No. Arcadia Rehab is a private-pay service. You call us directly and we begin the process from there. No referral, no insurance authorization, no waitlist.
Most families speak with a Client Care Manager within a few days of contacting us. The in-home intake visit is typically scheduled within one to two weeks. RT sessions can begin shortly after that, depending on your parent's schedule and availability.
A physiotherapist treats injuries, manages post-surgical recovery, and works with all age groups. A Rehabilitation Therapist (RT) works exclusively with elderly clients on the exercises and daily-living strategies that preserve independence. RTs are not a cheaper substitute for physio. They are a different service with a different focus: proactive strength and independence, not injury recovery.
There's no long-term contract. If after the intake visit or early sessions your parent isn't comfortable, you're not locked in. We'd rather find the right fit than push a program that isn't working.
Ready to start the conversation?
Book a free, no-commitment call. We'll help you figure out whether proactive rehabilitation is the right fit for your parent.