Privacy Policy

Arcadia Rehab ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website arcadiarehab.ca or use our services.

Information We Collect

Information you provide directly

When you contact us through our website, by phone, or by email, we may collect: your name, phone number, email address, information about the senior's health conditions and needs, and any other information you choose to share. If you use our assessment tools, we collect the responses you provide.

Information collected automatically

When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and information about how you interact with our website. We use cookies and similar technologies for website analytics.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide information about our services
• Schedule assessments and rehabilitation sessions
• Design and deliver personalized rehabilitation programs
• Communicate with you about your or your family member's care
• Improve our website and services
• Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Arcadia Home Care (our sister service) if you request a referral for daily living support, and only with your consent
• Healthcare professionals involved in your or your family member's care, with your consent
• Service providers who help us operate our website and business (e.g., hosting providers, email services)
• Legal authorities when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Your Rights

Under Canadian privacy law (PIPEDA), you have the right to: access your personal information, request corrections to your information, withdraw consent for the use of your information, and file a complaint with the Office of the Privacy Commissioner of Canada.

Cookies

Our website uses cookies to analyze website traffic and improve your experience. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Arcadia Rehab
Email: info@arcadiarehab.ca
Phone: (844) 977-0050
Toronto, Ontario, Canada